January 6th 2024 was our first day and it was quite busy! We want to thank everyone for showing up and with the volume of people that showed up we would like to answer some common questions and push out some tips for a smoother check-in process.
The most common inquiries were “Do you have a membership fee to get in?” and “Do you have a weight room?”. The facility does not offer a membership fee; you will pay the fee for the class/clinic/league you register for. Additionally, the facility does not have a weight room or any fitness equipment.
In regards to utilizing the amenities we do have in the facility you will need an account. Whether you want to make use of the walking track, walk around to see the facility, or participate in the open gym sports, you need to have an account to check in at the front desk. If you do not have an account, you can create an account prior to coming to the facility to ensure a smooth process. This process takes about five (5) minutes. You only need to create an account once, you use that account for future visits. You can also add your family to the account for any future visit as well.
Also, if you try to create an account and it states the email address is in use already, give us a call at 336-996-3062 to assist in resetting your account. If you don’t get that message, you’ll be able to finish creating your account.
On the online portal, start the process of creating the account by selecting the “Create An Account” button in the top right of the screen. Follow the prompts to create your account, and once completed it will help to add family members by clicking “Profile” in the top right then scrolling down to the “Family” section then clicking “Add Family Member”. This will allow you to add members, repeat as many times as necessary.
Then, the next time you come to the facility you can check in, and let the Customer Experience Specialist know you already have an account.
The system can be accessed at: ActiveNet for Kernersville Parks & Recreation
Here is a PDF of the Account Creation Steps.